No-show rate 14% to 4% at a 6-chair general dental practice.
“No-shows 4% in 30 days. Chair utilization +9 points. $140K annualized revenue lift by month 6.”
† Drawn from real engagements; identifying details changed, outcomes calibrated to what we can defend across the cohort.
Single-location general dental practice. 6 chairs, 11 staff. Recall mostly manual, no-show rate 14%, treatment-plan acceptance lagging.
Before we came in.
Recall outreach inconsistent — done when front desk had time, which was never. No-shows hurting chair utilization. Front desk overwhelmed and one resignation from chaos.
Recall workflow rebuilt. No-shows below 5%. Front desk freed up for in-office patient experience instead of phone tag.
The build.
Recall agent with patient-history personalization. Confirmation cadence tuned per patient. Treatment-plan follow-up workflow. Started as a First Fix in month 1; extended to Right-Hand Build in month 2.
What changed.
No-shows 4% by day 30. Chair utilization +9 points. Owner extended into Right-Hand Build month 2. Net revenue +$140K annualized by month 6.
STILL RUNNING ON RETAINERRecall agent, no-show prevention cadence, treatment-plan follow-up workflow.
In their words.
“The front desk used to leave at 6 looking exhausted. Now they leave at 5:30 looking like they enjoyed their day.”
Book an Ops Call.
30 minutes. Operator-to-operator. No deck. No follow-up nurture sequence designed to wear you down.
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