$94K of inbound recovered at a 22-truck HVAC operator.
“$94K of inbound recovered, annualized. Owner took a two-week vacation in month 6 — the schedule stayed full without him.”
† Drawn from real engagements; identifying details changed, outcomes calibrated to what we can defend across the cohort.
Regional HVAC operator. 22 trucks, 38 staff. Owner answering customer texts at 9pm, missing 31% of inbound calls, dispatch lived in his head.
Before we came in.
Missed-call rate 31%. Two competitors reliably picked up the calls the shop missed. Dispatch reschedules cost ~6 hours of owner time per week. Quote turnaround averaging 28 hours.
Missed calls under 5%. Dispatch tuned and out of the owner's head. Same-day quotes. A business that runs without the owner in the room.
The build.
AI receptionist with voice tuning + after-hours routing. Dispatch tuning with truck-level part visibility. Same-day quote agent. Owner KPI dashboard tracking missed-call dollars, jobs converted, and dispatch reschedules. 11-week Install.
What changed.
Missed-call rate at 4% by month 3. Recovered revenue $94K annualized. Owner took a two-week vacation in month 6 and the operation ran a full schedule without him.
STILL RUNNING ON RETAINERAI receptionist, dispatch tuning, quote agent, owner KPI dashboard — running 24/7, tuned monthly.
In their words.
“I haven't worked a real evening since month 3. My wife noticed before I did.”
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30 minutes, operator-to-operator. We talk through your operation and the numbers. If we're not the right fit, we say so on the call.
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